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CUSTOMER SATISFACTION SURVEY

KAJI SELIDIK KEPUASAN PELANGGAN

 

 
 

Dear Valued Customer, 

In an effort to improve our services and to measure how well we are meeting our customers' needs, we are conducting the above survey for 2019. To enable us to continue improving our standard of facilities and services, we seek your comments and suggestions. 

 

PART A - Customer Profile

 
  Your Company Description    
     
Apart from TMP, which of the following ports you patronize?
 
 
 
 

 PART B : Customer Satisfaction

Please use the rating in the column provided below :-
1 2 3 4 5
Very Poor Poor Fair Good Very Good
 
No. Description 1 2 3 4 5
1 How do you rate our services / Bagaimana anda menilai perkhidmatan kami
2 Staff job efficiency & responsiveness / Kecekapan & responsif dalam menjalankan tugas
3 Providing accruate information / Memberi maklumat yang tepat
4 Facilities provided and cleanliness (e.g Car Parks, Toilets, Office) / Kemudahan dan kebersihan (cth Tempat letak kereta, Tandas, Pejabat)
5 Promptly providing multiple communication channel / Menyediakan pelbagai saluran komunikasi
6 Friendliness of staff / Kemesraan/Layanan Kakitangan
 

 PART C : Suggestion or Comments

Any suggestions or comments, please state:-

Sekiranya anda mempunyai apa-apa cadangan atau komen, sila nyatakan:-